This page introduces our refund & cancellation policies. Last updated on the 24th of February, 2026.
Changes & Exceptions
This fulfillment policy is subject to changes. Therefore, we recommend checking this page regularly. When you hire our services, we may include different conditions within your SOW (Statement of Work). Any conditions unspecified within your SOW will be determined by those described on this page.
Refunds
Down payments and deposits are non-refundable from the moment our Statement of Work (SOW) is signed. If you need to cancel before work begins, please write to moneypenny[at]postdigitalist[dot]xyz — we're happy to discuss how the deposit can be applied toward a future engagement.
We don't offer refunds for:
- Subscriptions
- Final payments
- Digital products
- Consulting sessions
Cancellations
Content and design plan cancellations should be communicated via email, within 15–30 days before your billing cycle's end.
If we're working on a project and you decide to end it early or reduce scope, we'll bill a proportional fee, only covering the fulfilled scope. Final deliverables won't be released until the final payment is complete.